Account deletion

You can delete your account in the LATU app at any time. Once deleted, your account and its data are permanently removed and can't be recovered, so export any minutes or audio you want to keep first.

Delete your account in the app

1. Open LATU, go to “Profile”, and tap “Delete account” in the “Account” section.
2. Review what will be deleted, then check “I understand my data cannot be recovered”.
3. Verify your identity: we'll send a verification code to your linked phone number or email. If your account uses Apple sign-in, you'll need to verify with Apple, and your “Sign in with Apple” authorization will also be revoked.
4. Confirm the deletion. You'll be signed out as soon as you submit.

7-day cooling-off period

After you submit the request, there's a 7-day cooling-off period. During these 7 days, you can sign in to LATU the usual way and choose “Cancel deletion and sign in” to restore your account. After 7 days, data deletion begins and can no longer be canceled.

What gets deleted

• All recordings, transcripts, minutes, and notes
• Miss S conversations, your knowledge base, and connected third-party services such as Feishu
• Your account profile, linked phone number and email, and any feedback you've submitted
• Links you've shared stop working immediately
• Bound AI recording cards are unbound automatically and can then be bound to another account

Can't delete your account in the app?

If your account has no phone number or email to verify with, or your Apple sign-in account can't complete Apple verification on your current device (for example, on an Android phone), email contact@qinovo.top to request deletion. In the email, include your account details (the linked phone number or email).

To learn more about how we handle personal information, see the Privacy Policy (Chinese).