Contact us
Whether you've run into a problem, have an idea for improvement, or want to learn about the AI recording card or enterprise partnerships, you can reach us in the following ways.
Leave a message
No need to install LATU or sign in. Just write your question or suggestion here and leave your email or phone number so we can reply.
Email us
Send customer support questions, problem reports, and business inquiries to this address. When reporting a problem, include your phone model, app version (you'll find it in “Profile → More settings → About LATU”), and screenshots so we can pinpoint the issue faster.
Send feedback in the app
Open LATU, go to “Profile → More settings → Feedback”, choose a feedback type, describe the issue, and attach up to 3 screenshots. Our replies appear on the same page. If you already use LATU, this is the easier route: your app version and phone model are included automatically, and our reply shows up right in the app.
If you use the iPhone beta, you can also take a screenshot in LATU and tap “Share Beta Feedback” to send it to us through TestFlight.
Account and privacy
- To delete your account, see Account deletion.
- To learn how we collect and use your information, see the Privacy Policy (Chinese). For the terms of use, see the User Agreement (Chinese).
Company information
LATU is developed and operated by Synapse Tech Limited.